Refund policy

RETURN & REFUND POLICY

Last Updated: 23 September 2026

At BOWZY, operated by Speklio Media Private Limited, we carefully inspect and pack our products before dispatch. We currently follow a limited return and refund policy.

Please read the following policy carefully before placing your order.

1. NO CHANGE-OF-MIND RETURNS OR REFUNDS

BOWZY does not accept returns or provide refunds simply because a customer changes their mind, does not like the product, ordered the wrong product, or no longer wants the product.

All purchases are considered final unless the product is found to have a genuine manufacturing defect, subject to the conditions mentioned below.

2. MANUFACTURING DEFECTS

If you receive a product with a manufacturing defect, you may contact us for assistance.

A manufacturing defect may include an issue that was present in the product when it was manufactured and is not the result of:

  • Normal use.
  • Accidental damage.
  • Improper handling.
  • Improper storage.
  • Normal wear and tear.
  • Damage caused after delivery.
  • Modification or alteration of the product.

Each claim will be reviewed by our team before a resolution is provided.

3. UNBOXING VIDEO IS REQUIRED

For any claim relating to a damaged, defective or incorrect product, an unboxing video is mandatory.

The unboxing video must:

  • Begin before the package is opened.
  • Clearly show the complete outer package.
  • Clearly show the shipping label on the package.
  • Ensure the shipping label remains clearly visible and readable.
  • Show the package being opened continuously.
  • Show the product immediately after opening.
  • Clearly show the alleged defect or issue.

The video should be continuous and unedited so that the condition of the package and product can be reasonably verified.

Claims submitted without the required unboxing video may not be eligible for a return, replacement or refund.

4. SHIPPING LABEL MUST BE CLEARLY VISIBLE

The shipping label is required to help us verify the order and shipment.

Therefore, the unboxing video must clearly show the shipping label containing the relevant order/shipping information.

If the label is not visible or cannot be reasonably verified in the video, we may be unable to process the claim.

5. INCORRECT PRODUCT RECEIVED

If you receive a product different from the product you ordered, please contact us and provide the required unboxing video.

Our team will verify the order and product before determining the appropriate resolution.

6. DAMAGED PRODUCT

If your product appears damaged when you receive it, please document the condition immediately.

Please do not throw away the:

  • Product packaging.
  • Shipping packaging.
  • Shipping label.
  • Product.
  • Any accessories or components included with the order.

These may be required for verification.

An unboxing video showing the condition of the package and product is required for us to investigate the claim.

7. CLAIM VERIFICATION

Once we receive your claim and supporting information, our team may review:

  • Your order details.
  • Unboxing video.
  • Shipping label.
  • Product photographs.
  • Product condition.
  • Packaging condition.
  • Manufacturing details.
  • Other relevant information.

Submission of a claim does not automatically guarantee approval.

We reserve the right to reject claims where the issue appears to have resulted from misuse, accidental damage, normal wear and tear, or other circumstances occurring after delivery.

8. REFUND FOR APPROVED MANUFACTURING DEFECTS

BOWZY does not provide refunds for ordinary returns or change-of-mind requests.

Where a genuine manufacturing defect is verified and the claim is approved, we may provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances and availability of the product.

Any approved refund will generally be processed through the original payment method, where possible.

The time taken for the amount to reflect in your account may depend on your bank, payment provider or payment gateway.

9. PRODUCTS DAMAGED AFTER DELIVERY

Products damaged after delivery due to misuse, accidents, improper handling, improper storage, or any other customer-related cause will not generally qualify as manufacturing defects.

Examples may include:

  • Breaking the product through excessive force.
  • Damage caused by dropping or crushing the product.
  • Damage caused by improper use.
  • Damage caused by exposure to unsuitable conditions.
  • Scratches or damage caused after use.
  • Normal signs of wear and tear.

10. USED PRODUCTS

Products that have been used, modified, altered or damaged after delivery may not be eligible for a manufacturing-defect claim unless the issue is determined to be a genuine manufacturing defect.

We may require the product to be returned for physical inspection where necessary.

11. NON-RETURNABLE ORDERS

The following generally do not qualify for returns or refunds:

  • Change-of-mind requests.
  • Products that are no longer wanted.
  • Wrong product selected by the customer.
  • Wrong colour/variant selected by the customer.
  • Products damaged through customer misuse.
  • Products damaged after delivery.
  • Normal wear and tear.
  • Claims without the required unboxing video.
  • Claims where the shipping label cannot be verified.
  • Products altered or modified by the customer.

12. FRAUDULENT OR MISLEADING CLAIMS

We reserve the right to reject claims where we reasonably believe that:

  • The claim is fraudulent.
  • The submitted evidence has been manipulated.
  • The product was damaged after delivery.
  • The information provided is inaccurate.
  • The claim is being made in an attempt to obtain an unauthorized refund or replacement.

Repeated fraudulent or abusive claims may result in restrictions on future orders.

13. HOW TO CONTACT US

If you believe you have received a product with a manufacturing defect, please contact our customer support team with:

  1. Order number
  2. Unboxing video
  3. Clear video/photo of the defect
  4. Shipping label clearly visible in the unboxing video
  5. Any other information requested by our support team

Our team will review the claim and communicate the next steps.

14. IMPORTANT NOTE

Please record an unboxing video before opening your BOWZY package.

The video must clearly show the sealed package and shipping label before opening and must continue through the unboxing until the product and any alleged defect are visible.

This requirement helps us verify claims and protect both customers and BOWZY from incorrect or fraudulent claims.

15. CONTACT INFORMATION

Speklio Media Private Limited
C-910, CID Colony, Mahanagar
Lucknow, Uttar Pradesh – 226006
India

GST Registration Number: 09ABRCS9008B1Z3

Brand: BOWZY