Terms of service

TERMS OF SERVICE

Last Updated: 23 September 2026

Welcome to BOWZY, a brand operated by Speklio Media Private Limited.

These Terms of Service (“Terms”, “Terms of Service”) govern your access to and use of the BOWZY website, online store, products, services, content and related services (collectively, the “Services”).

By accessing our website, browsing our products, placing an order, creating an account, or otherwise using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or Services.

1. ABOUT US

BOWZY is operated by:

Legal Name: Speklio Media Private Limited
Trade Name: Speklio Media Private Limited
Constitution: Private Limited Company
GST Registration Number: 09ABRCS9008B1Z3

Principal Place of Business:
Building/Flat No.: C-910
Premises/Building: CID Colony
Road/Street: CID Colony
Nearby Landmark: Mahanagar
Locality/Sub-locality: Mahanagar
City: Lucknow
District: Lucknow
State: Uttar Pradesh
PIN Code: 226006
India

Throughout these Terms, “BOWZY”, “we”, “us”, “our” or “Company” refers to Speklio Media Private Limited and its BOWZY brand.

“You”, “your” or “customer” refers to any person who accesses our website or purchases or uses our products.

2. ELIGIBILITY

By using our website or placing an order, you represent that:

  • You are legally capable of entering into a binding agreement.
  • The information you provide to us is accurate and complete.
  • You are using the website for lawful purposes.
  • You will comply with these Terms and all applicable laws and regulations.

If you are purchasing a product on behalf of another person, you confirm that you have the authority to provide their information and place the order on their behalf.

3. USE OF OUR WEBSITE

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.
  • Attempt to gain unauthorized access to our systems.
  • Interfere with the security or functionality of the website.
  • Copy, reproduce, distribute or exploit our website or content without permission.
  • Use automated systems, bots, crawlers or similar tools to scrape or collect information from our website without our permission.
  • Upload or transmit viruses, malicious code or harmful material.
  • Impersonate another person or entity.
  • Provide false, misleading or fraudulent information.
  • Attempt to interfere with another customer's use of the website.

We reserve the right to suspend or terminate access to our website where we reasonably believe that these Terms have been violated.

4. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, specifications, colours, sizes and other information displayed on our website are accurate.

However, certain differences may occur due to:

  • Screen or device settings.
  • Photography and lighting conditions.
  • Manufacturing variations.
  • Product batches.
  • Colour reproduction on different displays.

Product images displayed on the website are for illustrative purposes unless specifically stated otherwise.

We reserve the right to:

  • Modify product descriptions.
  • Update product specifications.
  • Change product availability.
  • Discontinue products.
  • Correct errors or inaccuracies.
  • Limit quantities available for purchase.

Such changes may be made without prior notice.

5. PRODUCT AVAILABILITY

All products displayed on our website are subject to availability.

Adding a product to your cart does not guarantee that the product will remain available until checkout or payment is completed.

If a product becomes unavailable after you have placed an order, we may contact you regarding an alternative product, replacement, refund or cancellation, as applicable.

6. PRICES

All prices displayed on our website are in Indian Rupees (â‚ą) unless otherwise specified.

Prices may include applicable taxes where stated at checkout.

We reserve the right to change product prices at any time without prior notice.

However, once an order has been successfully accepted and confirmed, the price applicable to that confirmed order will generally be the price displayed at the time of purchase, subject to cancellation or correction of obvious pricing errors.

7. PRICING ERRORS

Although we make reasonable efforts to maintain accurate pricing information, errors may occasionally occur.

If a product is displayed at an incorrect price due to a technical, typographical or other error, we reserve the right to:

  1. Cancel the affected order; and/or
  2. Contact you regarding the correct price and allow you to decide whether to proceed.

If payment has already been collected for an order that is cancelled due to a pricing error, the applicable amount will be refunded through the appropriate payment method.

8. OFFERS, DISCOUNTS AND PROMOTIONS

From time to time, BOWZY may offer discounts, promotional codes, bundles, Buy One Get One offers, free gifts or other promotional offers.

Each promotion may be subject to additional terms.

Unless specifically stated:

  • Promotional offers cannot be combined.
  • Discount codes cannot be exchanged for cash.
  • Promotions may have eligibility requirements.
  • Promotions may have a defined validity period.
  • We reserve the right to modify or discontinue a promotion.

If an offer requires a specific quantity of products to qualify, the order must satisfy the stated conditions at checkout.

9. ORDERS

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp or another communication channel.

An order confirmation does not necessarily mean that the order has been finally accepted in every circumstance.

We reserve the right to refuse, cancel or limit any order where reasonably necessary, including situations involving:

  • Product availability issues.
  • Pricing or listing errors.
  • Suspected fraudulent transactions.
  • Incorrect customer information.
  • Unusual or suspicious ordering activity.
  • Multiple orders that appear to be placed for resale without authorization.
  • Delivery restrictions.
  • Violation of these Terms.

If we cancel an order after payment has been received, the applicable amount will be refunded through the relevant payment method.

10. ACCURACY OF CUSTOMER INFORMATION

You are responsible for providing accurate information when placing an order.

This may include:

  • Full name.
  • Mobile number.
  • Email address.
  • Complete shipping address.
  • PIN code.
  • Apartment/house number.
  • Any other information required for successful delivery.

BOWZY will not be responsible for delays, failed deliveries or additional costs caused by incorrect or incomplete information provided by the customer.

If you discover an error in your shipping information, contact us as soon as possible.

Once an order has been dispatched, changes to the delivery address may not always be possible.

11. PAYMENT

We may offer various payment methods, including:

  • Credit cards.
  • Debit cards.
  • UPI.
  • Net banking.
  • Wallets.
  • Other payment methods made available through our payment partners.
  • Cash on Delivery, where available.

Payments are processed through third-party payment gateways and payment service providers.

We do not directly store complete payment card information on our website unless specifically stated otherwise.

You agree that the payment information you provide must be accurate and that you are authorized to use the selected payment method.

12. CASH ON DELIVERY

Cash on Delivery (“COD”) may be available for selected locations, products or orders.

COD availability may depend on factors including:

  • Delivery location.
  • Order value.
  • Product availability.
  • Courier service availability.
  • Previous order history.
  • Fraud-prevention measures.

We reserve the right to restrict or disable COD for particular orders or customers where reasonably necessary.

13. SHIPPING AND DELIVERY

Orders will be shipped to the delivery address provided during checkout.

Estimated delivery timelines displayed on our website are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Delivery timelines may be affected by:

  • Courier delays.
  • Weather conditions.
  • Public holidays.
  • Festivals.
  • Natural events.
  • Transportation disruptions.
  • Incorrect addresses.
  • PIN-code restrictions.
  • Customer unavailability.
  • Government restrictions.
  • Other circumstances beyond our reasonable control.

Once an order has been handed over to the shipping carrier, delivery is also subject to the carrier's operational timelines.

For complete information regarding shipping, please refer to our Shipping Policy.

14. DELIVERY ATTEMPTS

Customers are responsible for being available to receive their orders or ensuring that an authorized person is available to receive them.

If a delivery fails because:

  • The customer is unavailable.
  • The address is incorrect.
  • The customer refuses the package.
  • The customer does not respond to the delivery agent.
  • The customer provides an unreachable phone number.
  • The customer otherwise prevents successful delivery.

additional shipping or re-delivery charges may apply where applicable.

Repeated refusal or failure to accept COD orders may result in restrictions on future COD availability.

15. RETURNS, REFUNDS AND EXCHANGES

Returns, refunds and exchanges are subject to our Return & Refund Policy.

The eligibility of a return or exchange may depend on:

  • Product condition.
  • Time period from delivery.
  • Whether the product has been used.
  • Whether the product has been damaged.
  • Whether the original packaging is available.
  • The reason for the return.
  • Product-specific restrictions.

Customers should review our Return & Refund Policy before purchasing.

16. DAMAGED OR INCORRECT PRODUCTS

If you receive a product that appears damaged, defective or different from what you ordered, please contact our customer support team as soon as reasonably possible.

We may request:

  • Order number.
  • Photographs of the product.
  • Photographs of the packaging.
  • Unboxing video, where available.
  • Other information necessary to investigate the issue.

Please retain the original packaging until the issue has been resolved.

After reviewing the claim, we may provide an appropriate resolution in accordance with our applicable policies.

17. PRODUCT CARE

Customers are responsible for using and maintaining products in accordance with any care or usage instructions provided with the product.

BOWZY shall not be responsible for damage caused by:

  • Improper use.
  • Accidental damage.
  • Misuse.
  • Unauthorized modifications.
  • Failure to follow care instructions.
  • Normal wear and tear.

Where applicable, product-specific care instructions may be provided on the product page or packaging.

18. INTELLECTUAL PROPERTY

All content available on the BOWZY website, including but not limited to:

  • Brand names.
  • Logos.
  • Product names.
  • Product designs.
  • Graphics.
  • Images.
  • Photography.
  • Videos.
  • Illustrations.
  • Text.
  • Website layouts.
  • Icons.
  • Software.
  • Marketing materials.
  • Product descriptions.

is owned by, licensed to, or used by Speklio Media Private Limited and is protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial purposes.

You may not reproduce, modify, distribute, sell, publish, copy, create derivative works from, or commercially exploit our content without prior written permission.

19. BOWZY TRADEMARKS

The BOWZY name, logo, slogans, product names, visual identity and related branding elements may constitute trademarks or other proprietary intellectual property of Speklio Media Private Limited or its licensors.

Nothing in these Terms grants you a licence or right to use our trademarks without our prior written consent.

20. USER CONTENT

If you submit, upload, post or otherwise provide content to us, including:

  • Reviews.
  • Testimonials.
  • Photographs.
  • Videos.
  • Feedback.
  • Comments.
  • Social media content.

you represent that you have the necessary rights to provide that content.

By submitting content to us, you grant Speklio Media Private Limited a non-exclusive, royalty-free, worldwide licence to use, reproduce, display, publish, adapt and distribute that content for business, marketing and promotional purposes, subject to applicable law.

We may choose whether or not to publish submitted content.

We reserve the right to remove content that is unlawful, offensive, misleading, defamatory or otherwise inappropriate.

21. REVIEWS AND FEEDBACK

Customers may be permitted to submit reviews and feedback regarding products.

Reviews should reflect the customer's genuine experience.

You must not:

  • Submit false reviews.
  • Impersonate another person.
  • Submit reviews in exchange for undisclosed compensation.
  • Upload misleading content.
  • Post defamatory or unlawful material.
  • Manipulate ratings or reviews.

We may moderate or remove reviews that violate these requirements or applicable law.

22. THIRD-PARTY SERVICES

Our website may use third-party services and integrations, including:

  • Payment processors.
  • Shipping and logistics providers.
  • Shopify and related technology providers.
  • Analytics providers.
  • Marketing platforms.
  • Customer support providers.
  • Review platforms.
  • Communication providers.

These third parties may have their own terms, policies and privacy practices.

Your use of third-party services may therefore be subject to the relevant third party's terms.

23. EXTERNAL LINKS

Our website may contain links to third-party websites or services.

These links are provided for convenience.

We do not necessarily control or endorse third-party websites and are not responsible for their content, policies, security or practices.

You access third-party websites at your own risk.

24. PRIVACY

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and process personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

25. COMMUNICATIONS

By placing an order or providing your contact information, you may receive transactional communications relating to your order, including:

  • Order confirmations.
  • Payment confirmations.
  • Shipping updates.
  • Delivery updates.
  • Customer service communications.
  • Return or refund communications.

Where permitted by applicable law and subject to your preferences, we may also send promotional communications.

You may opt out of promotional communications using the applicable unsubscribe mechanism or by contacting us.

Transactional communications may continue where necessary to fulfil your orders or provide services.

26. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, our website and Services are provided on an “as available” and “as is” basis.

We do not guarantee that:

  • The website will always be available.
  • The website will be error-free.
  • All information will always be completely accurate.
  • The website will be free from viruses or other harmful components.
  • Products will always be available.
  • Delivery timelines will always be met.

Nothing in these Terms excludes any consumer rights or legal protections that cannot lawfully be excluded under applicable law.

27. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Speklio Media Private Limited shall not be liable for indirect, incidental, consequential, special or punitive losses arising from your use of our website or products.

This may include losses arising from:

  • Website interruptions.
  • Third-party service failures.
  • Delivery delays.
  • Incorrect information provided by the customer.
  • Unauthorized use of your account.
  • Events beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

28. EVENTS BEYOND OUR CONTROL

We shall not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters.
  • Floods.
  • Fire.
  • Earthquakes.
  • Epidemics or pandemics.
  • War.
  • Civil unrest.
  • Government restrictions.
  • Strikes.
  • Transportation disruptions.
  • Internet or telecommunications failures.
  • Courier disruptions.
  • Other events beyond our reasonable control.

Where such an event occurs, we will make reasonable efforts to minimise its impact and resume normal operations as soon as reasonably possible.

29. FRAUD PREVENTION

We reserve the right to verify orders and transactions for fraud-prevention and security purposes.

We may cancel or restrict an order where we reasonably suspect:

  • Fraudulent activity.
  • Payment fraud.
  • Identity misuse.
  • Repeated chargebacks.
  • Abuse of promotional offers.
  • False information.
  • Unusual ordering behaviour.

Where appropriate, we may contact the customer for additional verification.

30. ACCOUNT SECURITY

If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials.

You are responsible for activities conducted through your account unless you have notified us of unauthorized access.

Please contact us promptly if you believe your account has been compromised.

31. SUSPENSION OR TERMINATION

We may suspend or terminate your access to our website or Services where permitted by law, including if:

  • You violate these Terms.
  • You engage in fraudulent activity.
  • You misuse promotional offers.
  • You interfere with our website.
  • You engage in abusive behaviour toward employees or service providers.
  • Your activity creates a security or legal risk.

Termination will not affect rights or obligations that accrued before termination.

32. CHANGES TO THESE TERMS

We may update these Terms from time to time.

When changes are made, we will update the “Last Updated” date at the top of this page.

Your continued use of the website after the updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

We recommend reviewing this page periodically.

33. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable.

The remaining provisions shall continue to remain in effect.

34. WAIVER

If we do not immediately enforce any provision of these Terms, that does not mean that we waive our right to enforce that provision in the future.

Any waiver must be made in writing to be effective.

35. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy and any other policies expressly incorporated into these Terms, constitute the agreement between you and Speklio Media Private Limited concerning your use of our website and Services.

36. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection and other mandatory legal provisions, disputes arising in connection with these Terms or your use of our Services shall be subject to the jurisdiction of the competent courts at Lucknow, Uttar Pradesh, India.

37. CONSUMER RIGHTS

Nothing in these Terms is intended to take away, restrict or override any statutory rights or protections available to consumers under applicable Indian law.

Where applicable law provides a consumer with rights that cannot legally be excluded or limited by contract, those rights will continue to apply.

38. CONTACT US

If you have questions regarding these Terms, an order, our products or our Services, you may contact us through the contact details provided on our website.

Speklio Media Private Limited
C-910, CID Colony, Mahanagar
Lucknow, Uttar Pradesh – 226006
India

GST Registration Number: 09ABRCS9008B1Z3

Website: BOWZY
Contact: hello@bowzy.in