Shipping policy

SHIPPING POLICY

Last Updated: 23 September 2026

At BOWZY, operated by Speklio Media Private Limited, we want your order to reach you as quickly and smoothly as possible.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

1. ORDER PROCESSING

All successfully placed orders are generally processed and shipped within 24 hours of order confirmation.

Orders placed on weekends, public holidays, or during periods of unusually high order volume may require additional processing time.

Once your order has been shipped, you will receive relevant shipping or tracking information through the contact details provided during checkout.

2. DELIVERY TIME

After your order has been shipped, the estimated delivery time will depend on your delivery location and the courier partner serving your area.

Typical delivery timelines may vary based on:

  • Delivery PIN code
  • Courier availability
  • Destination
  • Weather conditions
  • Public holidays
  • Festivals
  • Transportation conditions
  • Other circumstances beyond our reasonable control

The shipping time shown at checkout, where applicable, is an estimate and not a guaranteed delivery date.

3. SHIPPING WITHIN INDIA

We currently ship orders across India to serviceable PIN codes.

Delivery availability may vary depending on the courier network and the destination PIN code.

If your location is not serviceable, we may contact you regarding the available options.

4. SHIPPING CHARGES

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Where a free-shipping offer is available, the eligibility requirements will be displayed on the website or during checkout.

Free shipping may be available on orders of ₹499 or above, subject to the applicable offer and terms displayed at the time of purchase.

5. ORDER TRACKING

Once your order has been dispatched, a tracking link or tracking information may be provided through email, SMS, WhatsApp or another available communication channel.

You can use the tracking information to check the current status of your shipment.

Please allow some time for tracking information to become active after the shipment has been handed over to the courier partner.

6. DELIVERY ATTEMPTS

Our courier partners may make multiple delivery attempts depending on their operational policies.

Please ensure that:

  • Your shipping address is complete and accurate.
  • Your mobile number is reachable.
  • Someone is available to receive the package where possible.

If a delivery attempt fails because the recipient is unavailable, the address is incorrect, the phone number is unreachable, or the order is refused, the courier may return the package to us.

Additional shipping or re-delivery charges may apply where applicable.

7. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information at checkout.

BOWZY is not responsible for delivery delays or failed deliveries caused by:

  • Incorrect address.
  • Incomplete address.
  • Incorrect PIN code.
  • Incorrect phone number.
  • Missing apartment/house number.
  • Customer unavailability.
  • Other incorrect information provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible.

We will try to assist with updating the information before the order is shipped, but changes cannot be guaranteed once an order has been dispatched.

8. DELAYED DELIVERIES

Although we aim to dispatch orders within 24 hours, delivery after dispatch is handled by the applicable courier partner.

Delivery may occasionally be delayed due to circumstances including:

  • Severe weather.
  • Natural disasters.
  • Public holidays.
  • Festivals or peak shopping periods.
  • Transportation disruptions.
  • Courier operational issues.
  • Government restrictions.
  • Incorrect or incomplete delivery information.
  • Other circumstances beyond our reasonable control.

We will reasonably assist customers in tracking delayed shipments.

9. LOST OR MISROUTED SHIPMENTS

If your tracking information indicates that your shipment may be lost, misrouted or has not received an update for an extended period, please contact us.

We may coordinate with the courier partner to investigate the shipment and determine the appropriate resolution.

10. DAMAGED PACKAGES

If your package appears visibly damaged when delivered, please document the condition of the package and contact us as soon as possible.

For damaged or incorrect products, we may request photographs, videos, packaging information, order details or other information necessary to investigate the issue.

Please retain the original packaging until the matter has been resolved.

11. CASH ON DELIVERY

Cash on Delivery (“COD”) may be available for eligible locations and orders.

COD availability may depend on factors such as:

  • Delivery location.
  • Order value.
  • Product availability.
  • Courier serviceability.
  • Previous order history.
  • Fraud-prevention measures.

We reserve the right to restrict COD availability for certain orders or locations.

12. REFUSED OR UNDELIVERED COD ORDERS

If a COD order is repeatedly refused or cannot be delivered because of customer-related reasons, we may restrict COD availability for future orders.

Any re-shipping of an undelivered order may be subject to additional shipping charges.

13. SHIPPING CONFIRMATION

An order will be considered shipped once it has been handed over to the applicable courier or logistics partner and a shipment/tracking record has been generated.

The estimated delivery period begins after dispatch and may vary depending on the destination and courier network.

14. CONTACT US

For questions regarding shipping, tracking or your order, please contact us through the customer support details provided on our website.

Speklio Media Private Limited
C-910, CID Colony, Mahanagar
Lucknow, Uttar Pradesh – 226006
India

GST Registration Number: 09ABRCS9008B1Z3